Hello Beautiful Humans!
Please Note: Allow 15 business days for delivery from the day you received your confirmation delivery email before submitting a ticket. Thank you!
You must be logged in to your account to create a support ticket. Find tickets under “Support Tickets” once logged in.
When creating your ticket, be sure to include all the detail necessary for us to help you, like YOUR ORDER NUMBER and a nice clear description of your issue. Select the issue that closest matches yours from the drop-down and attach any images that may help explain what’s going on.
We will be back to you as quickly as we can with a resolution.
IMPORTANT- Our germination guarantee will be offered as store credit to be used against your next order. We cannot send individual seeds as all our inventory is in packets containing minimum of 5. This credit also allows for our customers to replace with another strain if they so desire and offers the best flexibility all round. All cases must be discussed through our customer support team.